# support

**URL:** https://discourse.equality-tech.com/c/support/5.md

[Latest](https://discourse.equality-tech.com/latest.md) · [Categories](https://discourse.equality-tech.com/categories.md) · [Tags](https://discourse.equality-tech.com/tags.md)

---

## [About the support category](https://discourse.equality-tech.com/t/about-the-support-category/14)

<div class="topic-metadata">

**Author:** [@eqt](https://discourse.equality-tech.com/u/eqt)\
**Replies:** 0

</div>

The support category is for general support questions and topics. Specific client support questions should go into your private client category (unless of course you’re asking a general question that could pertain to oth…

---

## [Welcome to QualityBox forums](https://discourse.equality-tech.com/t/welcome-to-qualitybox-forums/8)

<div class="topic-metadata">

**Author:** [@system](https://discourse.equality-tech.com/u/system)\
**Replies:** 1\
**Last updated:** [October 8, 2018, 3:57pm UTC](https://discourse.equality-tech.com/t/welcome-to-qualitybox-forums/8 "2018-10-08T15:57:35Z")

</div>

QualityBox is a turn-key solution to enterprise knowledge management and collaboration. It’s just like Wikipedia, but for your purposes. This is the discourse community for QualityBox. Here you can post questions and ge…

---

## [Invalid key for sury.org](https://discourse.equality-tech.com/t/invalid-key-for-sury-org/1305)

<div class="topic-metadata">

**Author:** [@eqt](https://discourse.equality-tech.com/u/eqt)\
**Replies:** 0\
**Last updated:** [March 23, 2021, 2:02pm UTC](https://discourse.equality-tech.com/t/invalid-key-for-sury-org/1305 "2021-03-23T14:02:20Z")

</div>

If a deploy fails because it can’t update packages, it might be due to an invalid certificate from sury.org rm /etc/apt/trusted.gpg.d/php.gpg apt-key del 95BD4743 wget -O /etc/apt/trusted.gpg.d/php.gpg https://packages.…

---

## [Semantic MediaWiki upgrade requires separate step](https://discourse.equality-tech.com/t/semantic-mediawiki-upgrade-requires-separate-step/1175)

<div class="topic-metadata">

**Author:** [@eqt](https://discourse.equality-tech.com/u/eqt)\
**Replies:** 1\
**Last updated:** [September 23, 2020, 8:20pm UTC](https://discourse.equality-tech.com/t/semantic-mediawiki-upgrade-requires-separate-step/1175 "2020-09-23T20:20:50Z")

</div>

If Semantic MediaWiki detects that it needs to upgrade from 3.1 to 3.2 (3.2.0 (9f00861) 13:43, 7 September 2020), it will skip the updateEntityCountMap.php process for fear of it taking too long. So, the wiki is left wi…

---

## [System Update results in error due to missing GoAccess Key](https://discourse.equality-tech.com/t/system-update-results-in-error-due-to-missing-goaccess-key/1174)

<div class="topic-metadata">

**Author:** [@eqt](https://discourse.equality-tech.com/u/eqt)\
**Replies:** 2\
**Last updated:** [September 23, 2020, 8:03pm UTC](https://discourse.equality-tech.com/t/system-update-results-in-error-due-to-missing-goaccess-key/1174 "2020-09-23T20:03:43Z")

</div>

Wednesday 23 September 2020 19:21:56 +0000 (0:00:01.041) 0:00:13.037 \*\*\* Using module file /usr/local/lib/python2.7/dist-packages/ansible/modules/packaging/os/apt.py \<localhost\> ESTABLISH LOCAL CONNECTION FOR USE…

---

## [Uploading mass files](https://discourse.equality-tech.com/t/uploading-mass-files/1166)

<div class="topic-metadata">

**Author:** [@dkitko](https://discourse.equality-tech.com/u/dkitko)\
**Replies:** 0\
**Last updated:** [September 3, 2020, 4:15pm UTC](https://discourse.equality-tech.com/t/uploading-mass-files/1166 "2020-09-03T16:15:25Z")

</div>

To upload many files (such as 100+) at one time, is it best to have your company do the upload? If your company does the mass upload, is there an additional fee?

---

## [Network Maintenance 2020-02-12 5:00 UTC](https://discourse.equality-tech.com/t/network-maintenance-2020-02-12-5-00-utc/1055)

<div class="topic-metadata">

**Author:** [@greg](https://discourse.equality-tech.com/u/greg)\
**Replies:** 0\
**Last updated:** [February 7, 2020, 3:36pm UTC](https://discourse.equality-tech.com/t/network-maintenance-2020-02-12-5-00-utc/1055 "2020-02-07T15:36:57Z")

</div>

Start: 2020-02-12 05:00 UTC End: 2020-02-12 10:00 UTC Hello, During the above window, the networking team will be making changes to our core networking equipment to improve performance and support future functionality…

---

## [Category Replace](https://discourse.equality-tech.com/t/category-replace/1021)

<div class="topic-metadata">

**Author:** [@jyergin](https://discourse.equality-tech.com/u/jyergin)\
**Replies:** 0\
**Last updated:** [January 13, 2020, 8:20pm UTC](https://discourse.equality-tech.com/t/category-replace/1021 "2020-01-13T20:20:34Z")

</div>

Hi Greg, Is there an easy script that would change say a Business portal category and replace it with a new category? This would save a bunch of hours. wcpl.info/wiki

---

## [Site maintenance NOW](https://discourse.equality-tech.com/t/site-maintenance-now/770)

<div class="topic-metadata">

**Author:** [@greg](https://discourse.equality-tech.com/u/greg)\
**Replies:** 0\
**Last updated:** [January 10, 2019, 12:56am UTC](https://discourse.equality-tech.com/t/site-maintenance-now/770 "2019-01-10T00:56:52Z")

</div>

And, We’re Back! (You can dismiss this banner) All maintenance has been completed successfully! This site is undergoing maintenance to expand the disk, CPU and RAM available. Once the hardware is upgraded, we will upg…

---

## [How can I integrate my MediaWiki with ActiveDirectory in a corp environment?](https://discourse.equality-tech.com/t/how-can-i-integrate-my-mediawiki-with-activedirectory-in-a-corp-environment/467)

<div class="topic-metadata">

**Author:** [@eqt](https://discourse.equality-tech.com/u/eqt)\
**Replies:** 2\
**Last updated:** [December 5, 2018, 6:18pm UTC](https://discourse.equality-tech.com/t/how-can-i-integrate-my-mediawiki-with-activedirectory-in-a-corp-environment/467 "2018-12-05T18:18:56Z")

</div>

The question says it all.

---

## [2018.10.18: Slicer wiki is not reachable](https://discourse.equality-tech.com/t/2018-10-18-slicer-wiki-is-not-reachable/633)

<div class="topic-metadata">

**Author:** [@jcfr](https://discourse.equality-tech.com/u/jcfr)\
**Replies:** 1\
**Last updated:** [October 19, 2018, 12:38am UTC](https://discourse.equality-tech.com/t/2018-10-18-slicer-wiki-is-not-reachable/633 "2018-10-19T00:38:13Z")

</div>

Working on updating the wiki (https://www.slicer.org/wiki) to finalize the Slicer 4.10 release, it became unresponsive. This happened while I using our update script that is itself using the MediaWiki API by leveraging…

---

## [How can I use Fontawesome, icons or emoji in Discourse?](https://discourse.equality-tech.com/t/how-can-i-use-fontawesome-icons-or-emoji-in-discourse/595)

<div class="topic-metadata">

**Author:** [@eqt](https://discourse.equality-tech.com/u/eqt)\
**Replies:** 1\
**Last updated:** [October 12, 2018, 3:20pm UTC](https://discourse.equality-tech.com/t/how-can-i-use-fontawesome-icons-or-emoji-in-discourse/595 "2018-10-12T15:20:24Z")

</div>

I want to use Fontawesome icons, or other icons, and emoji in Discourse posts. How do I do that?

---

## [Please provide a Single Sign On solution](https://discourse.equality-tech.com/t/please-provide-a-single-sign-on-solution/594)

<div class="topic-metadata">

**Author:** [@eqt](https://discourse.equality-tech.com/u/eqt)\
**Replies:** 1\
**Last updated:** [October 12, 2018, 2:41pm UTC](https://discourse.equality-tech.com/t/please-provide-a-single-sign-on-solution/594 "2018-10-12T14:41:36Z")

</div>

eQuality Technology has a Drupal website; and the Wiki Report, and a low-volume mailing list, and CiviCRM, and Discourse and MediaWiki-based QualityBox. I just want to login once in order to access all these systems. And…

---

## [Managing SPAM on your wiki](https://discourse.equality-tech.com/t/managing-spam-on-your-wiki/249)

<div class="topic-metadata">

**Author:** [@eqt](https://discourse.equality-tech.com/u/eqt)\
**Replies:** 1\
**Last updated:** [October 12, 2018, 2:22pm UTC](https://discourse.equality-tech.com/t/managing-spam-on-your-wiki/249 "2018-10-12T14:22:49Z")

</div>

I worried about SPAM. Won’t my wiki be overrun with spammers?

---

## [Searching uploaded documents](https://discourse.equality-tech.com/t/searching-uploaded-documents/460)

<div class="topic-metadata">

**Author:** [@eqt](https://discourse.equality-tech.com/u/eqt)\
**Replies:** 1\
**Last updated:** [October 12, 2018, 2:20pm UTC](https://discourse.equality-tech.com/t/searching-uploaded-documents/460 "2018-10-12T14:20:23Z")

</div>

My wiki has a lot of documents that we need to upload and reference. Does QualityBox search these documents? How does it work?

---

## [I'm not a programmer, can I get support for customizations?](https://discourse.equality-tech.com/t/im-not-a-programmer-can-i-get-support-for-customizations/564)

<div class="topic-metadata">

**Author:** [@eqt](https://discourse.equality-tech.com/u/eqt)\
**Replies:** 1\
**Last updated:** [October 12, 2018, 2:14pm UTC](https://discourse.equality-tech.com/t/im-not-a-programmer-can-i-get-support-for-customizations/564 "2018-10-12T14:14:47Z")

</div>

George from England asks: Would I be able to recieve support for requests since I have no programming knowledge? I.e. If I’d like a large search bar on the homepage similar to wikihow

---

## [Is it possible to cancel the subscription at any time?](https://discourse.equality-tech.com/t/is-it-possible-to-cancel-the-subscription-at-any-time/566)

<div class="topic-metadata">

**Author:** [@eqt](https://discourse.equality-tech.com/u/eqt)\
**Replies:** 1\
**Last updated:** [October 12, 2018, 2:14pm UTC](https://discourse.equality-tech.com/t/is-it-possible-to-cancel-the-subscription-at-any-time/566 "2018-10-12T14:14:08Z")

</div>

Is it possible to cancel the subscription at any time? (Due to the uncertainty of success)

---

## [Can I easily backup the data myself and transfer it to other services if needed in the future?](https://discourse.equality-tech.com/t/can-i-easily-backup-the-data-myself-and-transfer-it-to-other-services-if-needed-in-the-future/565)

<div class="topic-metadata">

**Author:** [@eqt](https://discourse.equality-tech.com/u/eqt)\
**Replies:** 1\
**Last updated:** [October 12, 2018, 2:13pm UTC](https://discourse.equality-tech.com/t/can-i-easily-backup-the-data-myself-and-transfer-it-to-other-services-if-needed-in-the-future/565 "2018-10-12T14:13:28Z")

</div>

Can I easily backup the data myself and transfer it to other services if needed in the future?

---

## [(curl error: 28) Timeout was reached](https://discourse.equality-tech.com/t/curl-error-28-timeout-was-reached/136)

<div class="topic-metadata">

**Author:** [@eqt](https://discourse.equality-tech.com/u/eqt)\
**Replies:** 2\
**Last updated:** [December 21, 2017, 9:06pm UTC](https://discourse.equality-tech.com/t/curl-error-28-timeout-was-reached/136 "2017-12-21T21:06:26Z")

</div>

The Visual Editor feature relies on the Parsoid service which must be accessible from the host running the wiki. To Fix Check your firewall (to ensure appropriate ports are open). Check the wgVirtualRestConfig for the…

---

## [502 Bad Gateway](https://discourse.equality-tech.com/t/502-bad-gateway/133)

<div class="topic-metadata">

**Author:** [@eqt](https://discourse.equality-tech.com/u/eqt)\
**Replies:** 1\
**Last updated:** [December 13, 2017, 11:04pm UTC](https://discourse.equality-tech.com/t/502-bad-gateway/133 "2017-12-13T23:04:32Z")

</div>

I visit my wiki, and I get the error message 502 Bad Gateway What does this mean? Why is my wiki down?